| Benefit |
Reseller |
Managed Service Provider |
| Tier 1: 1-10 customers |
Tier 2: 11-50 customers |
Tier 3: 50+ customers |
| General Communications |
| Partner advisory council participation/briefing sessions |
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| Monthly partner newsletter |
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| Partner portal |
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| Other |
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| Marketing and Communications |
| Listed in partner Web locator/database |
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| Partner webcasts |
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| Market development funds |
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| Press release support |
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| Joint marketing campaigns |
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| Online price information system |
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| Other |
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| Technical Resources |
| 24x7 phone technical support |
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| Web-based support |
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| Free dedicated technical support facility |
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| Fee-based dedicated technical support facility |
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| Packaged services available to resell |
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| Other: Phone technical support |
Mon-Fri 8 am to 7 pm |
Mon-Fri 8 am to 7 pm |
Mon-Fri 8 am to 7 pm |
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| Demand Generation |
| Business planning resources |
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| Competitive price assistance |
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| Qualified lead distribution |
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| Sales cycle assistance |
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| Not for resale demo software/hardware |
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| For sale demo software/hardware |
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| Partner leads system |
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| Corporate account manager |
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| Other |
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| Training/Certification |
| Opportunity to participate in beta testing |
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| Free Web-based sales training |
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| Free participation in sales workshops |
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| Onsite sales training |
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| Product certification |
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| Discounted conference attendance |
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| Other |
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